Get in Touch With Us
If something on this site raised a question, if you spotted an error in one of our casino reviews, or if you simply want to share feedback on how we cover the US online gambling space, this is the right place to start. Below you will find how to reach us, what kinds of messages we handle, and what to expect once you do.
How to Contact Us
Email is the most direct and reliable way to reach the team. Write to us at [email protected] and a member of the team will read your message personally. We aim to reply within two working days. During high-volume periods it may take a little longer, but we follow up on every message.
A short description of your reason for writing at the top of your message helps us route it to the right person and get back to you faster. You do not need to write an essay — a clear subject line and a sentence or two of context is enough.
What You Can Write to Us About
We welcome messages from readers, operators and anyone with a legitimate interest in our content. The most common reasons people get in touch include:
- Questions about our reviews — If something in our coverage of US online casinos, withdrawal speeds, bonus terms or payment methods is unclear, ask us directly.
- Corrections and factual updates — We take accuracy seriously. If you have spotted something that looks out of date or incorrect, flag it and we will investigate. Our content is reviewed regularly, and reader input helps keep it sharp.
- Responsible gambling concerns — If gambling is causing you or someone close to you distress, please mention this in your message. We will point you towards the appropriate support services, including the National Problem Gambling Helpline (1-800-522-4700) and resources at ncpgambling.org.
- Feedback and content suggestions — Is there a topic you would like us to cover in more depth? A casino you feel deserves more scrutiny? Reader suggestions shape our editorial agenda.
- Partnership and commercial enquiries — If you represent a brand and would like to explore how we work together, introduce yourself and outline what you have in mind. We assess all commercial relationships against our editorial standards, and those standards are not for sale.
- Editorial independence questions — We operate as an independent comparison site. The publisher may earn commission when readers visit casino sites through our links. That arrangement does not influence rankings or review outcomes. If you have questions about how that works, ask.
What We Do Not Handle by Email
We are a comparison and review site, not a casino operator. We cannot access your account at any of the casinos we cover, process withdrawals, resolve bonus disputes directly with an operator, or act on your behalf with a licensed gambling site. For account-level issues, contact the casino's own customer support team. Our reviews note which casinos offer live chat, email and phone support so you can find the right channel quickly.
A Note on Our Editorial Standards
Every casino reviewed on this site has been researched against a consistent set of criteria: licensing and regulatory standing, withdrawal processing times, the range and fairness of games, bonus conditions, payment method availability, and how operators handle responsible gambling tools. We do not claim to have deposited or played at every site we cover — our approach is research and verification, not simulated play.
Casinos are assessed on whether they hold a valid licence from a recognised US state regulator or, where applicable, an offshore authority with demonstrated oversight. Withdrawal speed is one of the primary factors in our rankings because it directly affects the experience of real-money players. Where a casino publishes processing times, we note them; where they are harder to verify, we say so.
No casino can purchase a higher position in our rankings. If you believe a site we have reviewed has been placed unfairly — too high or too low — write to us with your reasoning and we will take a look.
Responsible Gambling — Signposting
Online gambling in the US is a legal activity for eligible adults in regulated states, but it carries real financial risk. Outcomes are determined by chance, and no strategy guarantees a profit. If you are using gambling as a way to recover losses, or if it is affecting your finances, relationships or wellbeing, please reach out for support:
- National Problem Gambling Helpline: 1-800-522-4700 (call or text, 24/7)
- National Council on Problem Gambling: ncpgambling.org
- Gamblers Anonymous: gamblersanonymous.org
Most licensed online casinos offer self-exclusion tools, deposit limits and session reminders. Set these before you play, not after a difficult session. If you need guidance on where to find these tools on a specific platform, include the casino name in your message to us and we will help.
Response Times and What to Expect
Our target is to respond within two working days. You will receive a reply from a real person who has read your message — not an automated acknowledgement standing in for an actual answer. If your enquiry is complex or requires us to verify information before responding, we will let you know and give you a realistic timeline.
We do not share email addresses with third parties, and we will not add you to a mailing list without your explicit agreement.
Keeping Our Content Accurate
The US regulated online casino landscape changes quickly — new state markets open, bonus structures change, and withdrawal policies are updated by operators. We review our content on a regular basis, but readers often notice changes before we do. If you have spotted something that no longer reflects current conditions at one of the casinos we cover, a short message with the specific detail is genuinely useful.
Thank you for taking the time to visit this page. We read everything that arrives in our inbox and we will get back to you.